StayCasino Ireland Support and Customer Service

Live chat is the fastest way to reach customer support. Use it for urgent questions and real-time fixes.

• How to start chat
  • Tap the chat bubble at the bottom right of the StayCasino website on mobile or desktop.
  • If logged in: Account > Help & Support > Live chat.
  • If logged out: open the chat bubble and select Guest Chat.
• Best use cases
  • Login issues, password resets, 2FA troubles.
  • Deposit or withdrawal checks, bonus queries, wager status.
  • Game won’t load, bet stuck, error messages.
• Hours and language
  • 24/7 live support in English for Ireland.
• Expected timing
  • First reply in under 2 minutes.
  • Most chats resolve in 5 to 15 minutes. Complex cases may convert to an email ticket.
• Tips for faster help
  • Share your registered email and username.
  • Include screenshots of errors and note the time, game or provider, and transaction ID.
  • Keep the chat window open and notifications on.
  • Avoid using a VPN. It can block features and slow resolution.

Email is best for detailed questions that need review, documents, or a paper trail.

• How to send an email
  • Use the Help Centre contact form: Account > Help & Support > Email ticket.
  • Or write to: [email protected].
  • For payments and KYC: [email protected] and [email protected].
• Best use cases
  • Verification (KYC), source of funds, account audits.
  • Payment disputes, charge checks, bank proof uploads.
  • Formal complaints or requests in writing.
• Hours and language
  • Email monitored 24/7, handled in English.
• Expected timing
  • Auto-acknowledgement within minutes.
  • First human reply in 2 to 12 hours. Complex reviews may take up to 24 to 72 hours.
• Tips for faster answers
  • Use a clear subject line, e.g., “KYC – Proof of address” or “Deposit pending – Revolut – €50 – 19:42”.
  • Send from your registered email and include username and date of birth.
  • Attach colour scans of documents. Show all four corners. Avoid cropped images.
  • For payments, attach bank or e-wallet statement showing name, IBAN or account ID, and the transaction.

Phone support is not available in Ireland at this time. There is no helpline number or free number for calls.

• Current status
  • No support number is offered for Irish players right now.
• What to use instead
  • Use live chat for urgent help and real-time fixes.
  • Use email tickets for formal reviews and document checks.
• Expected timing
  • Live chat reply under 2 minutes. Email reply in 2 to 12 hours.
• Tips if phone lines launch later
  • Have username, registered email, and verification details ready.
  • Call during off-peak hours for shorter waits.
  • Ask the agent for a ticket ID before ending the call.

Social channels are useful for updates and general questions. Account-specific help must go through chat or email for security.

• Best use cases
  • Service updates, general news, and basic questions that do not need identity checks.
• Security note
  • Do not post or send personal data, card numbers, or IDs on social media.
  • Agents will not ask for passwords by DM.
• Expected timing
  • Public questions are checked regularly. Replies may take 2 to 6 hours.
• Tips for better outcomes
  • Keep posts general. For account checks, move to live chat or email.
  • Share your ticket ID in a DM if support asks, but not personal documents.

Technical support handles game errors, loading issues, payment glitches, and account access problems.

• How to reach technical support
  • Start in live chat and ask for a technical review. A ticket will be opened if needed.
  • Or email: [email protected] for logs and detailed reports.
• Common issues handled
  • Login failures, 2FA or password reset loops, device lockouts.
  • Deposit pending, card declines, e-wallet delays, withdrawal status.
  • Game crashes, spins not settling, bonus round stuck, app or browser errors.
• Hours and language
  • Technical support is available 24/7 in English, ticket-based when escalation is needed.
• Expected timing
  • Acknowledgement in 1 to 2 hours.
  • Most fixes within 24 hours. Provider-level investigations may take 48 to 72 hours.
• Tips for faster fixes
  • Send screenshots or screen recordings showing the error and timestamp.
  • Include device model, OS version, browser and version, app version, and internet type.
  • Provide game/provider name, bet ID, and time of issue.
  • Clear cache, update browser or app, and try another network before writing.
  • Do not use a VPN. It can trigger security checks and block gameplay.

High-tier players get priority support access for faster responses and dedicated care.

• How to access
  • Use the VIP chat lane in the Help Centre once your account is tagged.
  • Email: [email protected] for concierge-style assistance.
• Who qualifies
  • Eligibility is based on account tier and activity. You can ask chat to review your status.
• What gets priority
  • Time-sensitive withdrawals, high-stake game issues, account travel notices, tailored limits.
• Expected timing
  • VIP chat reply in under 60 seconds where available.
  • VIP email reply in 1 to 2 hours.
• Tips to get the most value
  • Keep your verification up to date.
  • Share travel plans in advance to avoid access flags.
  • Request proactive checks before large sessions or withdrawals.

Helpful reminders

• Security and privacy
  • Support will never ask for your password or full card details.
  • Documents are stored under GDPR standards. Only send files through the in-site uploader or to the addresses above.
• Safer play
  • You can set deposit limits, time-outs, or self-exclusion in Account > Responsible Gambling.
  • For independent help in Ireland, visit gamblingcare.ie.